How do I order?

You can design your own shutters using our online Shutter Builder or select one of our designs from the Gallery. Once you have made your selection, call us at (804) 493-1111 to order. Remember, if you have something in mind that you can't find using the Shutter Builder, or you just want to order replacement panels, you can call or send us an email. Chances are we can make what you want, usually for no additional cost.

How long after I place an order can I expect to receive my shutters?

The length of time it takes to receive your order depends on three factors. First, since all of our shutters are custom made, it generally takes about a week to obtain all of the materials, including your choice of tile and frame material. Once we receive all of the materials, the actual construction time is about two weeks. This allows sufficient time for the adhesives and grout to set up prior to shipping. The final variable, shipping is beyond our control. When choosing a carrier, we consider not only delivery times, but the degree of care we have come to expect from that carrier. All other factors being equal, we would rather your order arrived intact than a day or two sooner. Please let us know if you have any special time constraints and we will do our best to accomodate you. For more information, please visit our Ordering and Shipping Information page.

Which tiles are weather resistant?

Most porcelain and glass tiles are designed for both interior and exterior applications. Mexican tiles generally carry a warning against exterior use in freezing climates. This is because they are porous and can crack if they absorb moisture and freeze. However, our construction method provides some additional security against freeze damage in that we seal the tiles before installation and use water resistant grouts and adhesives. Here in Virginia (USDA Zone 7) we have not had a single failure of a Mexican tile so far. But if you want Mexican tiles and are concerned about possible freeze damage, why not order two sets of panels: Mexican tiles for the summer months and a more weather resistant alternative for the cold season?

Are Shutterstile shutters operable?

 Improperly mounted shutters sag over time

Shutterstile shutters are intended to be decorative, but they can be made operable if you choose the right hardware. The key is to use a hinge system that spans across the shutter, connecting both stiles (the vertical frame members). The figure illustrates the inevitable fate of any shutter that is improperly mounted. See our Mounting Instructions for more information.

Do you install?

While we are primarily a manufacturer, we also offer installation within a reasonable distance of Montross, Virginia (licensed and insured in the Commonwealth of Virginia — Contractor's License #2705122053). Any competent contractor who has experience installing shutters should also be able to do the job. If you're handy and don't mind heights, our shutters come with step-by-step instructions for the do-it-yourselfer. See our Mounting Instructions for more information.

Does shutterstile make interior shutters?

While our shutters are designed for exterior use, there's no reason you couldn't use them indoors. In addition, we plan to introduce an interior line of shutters in the near future. The only difference is that exterior shutters really only need to be finished on one side since they are seldom, if ever, closed. So the interior shutters will have a more refined finish on the back. Check back soon for a status report or call us (804-493-1111) and we'll be happy to work with you to create whatever you have in mind.

Can I use a combination of different tiles on a single shutter?

Absolutely. Unfortunately, our online shutter builder isn't smart enough to figure our more complicated designs. But you can use it to check out the options, then call us (804-493-1111) or send an email to tell us what you have in mind. We'll be happy to give you a quote. In general, it doesn't cost any more to use a combination of tiles, depending on the relative price of the different tiles you choose. However, more complex designs may require an additional set up fee.

What if I can't find the tile I'm looking for on your Web site?

No problem. We'll use any tile you want. Just tell us who makes it and provide the identification number and we'll get back to you with a quote. The only criteria are that we can either fit it into one of our panels or cut it down if it is larger.

I'm having trouble visualizing what the shutters will look like on my home. Can you help?

We sure can. We offer a Design Service where you send us photos of your house and we add several different shutter styles to your windows. Click here for details.

What determines the size of the panels and the number of panels in a shutter?

Basically, the panel sizes represent a balance between available tile sizes, aesthetics, and strength. Our standard sizes are equivalent to two or three rows of four-inch tiles, two tiles wide. But we can make other sizes on request.

How do I figure out what size shutters I need?