Of course, the advantage of the Shutterstile concept is that you can easily change the look of your home by ordering additional panels in other styles and colors. But we want you to be happy with all of your choices, right from the start. So if you have any doubts about a particular choice of materials, color selection, size, or any other issue, let us know. We'll be happy to help.

Our Agreement

Because every shutter produced by Shutterstile LLC is custom, your order constitutes a binding contract subject to the following terms and conditions.

Construction Details. Whether you order online or by telephone, we will send you an itemized Specifications Sheet outlining the details of your order. This Specifications Sheet represents the construction and materials specifications that we will use to produce your shutters and/or panels. As such, it becomes a binding part of our agreement. You should review it for accuracy as soon as you receive it and let us know if there are any problems immediately. Once we order the materials to produce your shutters (typically within 24 hours), you may not be able to make changes to these specifications without incurring a restocking fee. And if you wait until we have actually begun making your shutters to request changes or to notify us of an error in the specifications, you will have to pay for all unrecoverable materials that have already been incorporated into your order and for any labor already expended.

Warranty. All work shall be performed in a professionally reasonable manner consistent with the Construction Details above. The workmanship on all Shutterstile shutters is warranted for three years from the date of purchase. Specifically, we will repair or replace, at our discretion, any shutter in which the joints between the stiles and rails fail or begin to separate and any panel in which one or more tiles fails to adhere to the panel backer board.

Any Materials or hardware used by Shutterstile shall be warranted only to the extent that the suppliers or manufacturers of those products provide a warranty. In the event that a defect is discovered in one of these products, we will assist you in securing a replacement or repairing the products for the duration of the product manufacturer's warranty. In general, there is no warranty on wood products or tile.

Once your order arrives, you should inspect the package for damage before accepting it from the shipping carrier. It is your responsibility to notify the carrier of any damage that may have occurred during shipping and to file the necessary claim forms should such damage occur. We will do our best to package your order securely. But we can't be responsible for damage in shipping. That is why shipping insurance is mandatory for every order.

Once you receive your order, you should open the package and inspect all of the contents immediately. If you find an error on our part, please let us know right away so that we can decide how best to resolve the issue. If we have made a mistake, you have our promise that we will make any necessary changes at no additional cost to you. But remember, the Specifications Sheet describes the details of your order. We can't be responsible for any errors or omissions in that document unless you notify us of the problem before we begin making your shutters.

Assuming we have filled your order as described in the Specifications Sheet, our transaction is complete. Except as described above, any future changes, repairs, or modifications will constitute a separate agreement for which we will provide a new Specifications Sheet and all such work will be performed at the customer's expense.

Shutterstile shutters are intended as decorative elements. As such, we cannot warranty the suitability of our shutters for any use, including but not limited to protection against storm damage. Further, it is your responsibility to ensure that the product is properly finished and installed. Improper finishing or installation can severely shorten the life of your shutters and will void the warranty.

In no case will Shutterstile be responsible for damages in excess of the contract amount.

No other warranties are made with respect to our shutters, tile panels, or any other materials or work products offered by Shutterstile LLC.

Return/Refund Policy. Because every shutter produced by Shutterstile LLC is custom, all sales are final. We cannot give full or partial refunds or accept returns for exchange or credit for any reason.

Payment. Every order must be secured by a valid credit card before materials will be ordered and work will begin. Unless other arrangements are made in advance, we will charge 50% of the total dollar value of your order to your credit card when you place your order. The remainder of the cost for your order, including applicable shipping fees, will be charged to your credit card upon completion of the order and before the order is shipped.

Should we be unsuccessful in our attempts to charge the initial deposit to your credit card, either because of insufficient credit balance or any other reason, we will stop work as soon as we discover there is a problem and notify you immediately so that you can make other arrangements before work can resume. Regardless of the outcome of these efforts, you will continue to be responsible for payment of any expenditures in time and materials up to the point at which the problem was brought to our attention.

Should we be unsuccessful in our attempts to charge the final balance to your credit card, either because of insufficient credit balance or any other reason, we will notify you immediately so that you can make other arrangements before the order will be shipped. Regardless of the outcome of these efforts, you will continue to be responsible for payment of any remaining balance in full. If other arrangements are not made within 48 hours, a late fee equivalent to 1.5 % of the outstanding balance will be assessed at 30 day intervals until payment for the entire amount due has been received.

In the event your order is returned to us by the shipping company, we will attempt to contact you to determine the cause. If we are unable to resolve the issue within 48 hours, a storage charge of $10 for every $500 of your total order amount will be assessed at 30 day intervals until other arrangements have been made and the order has been successfully delivered to you.

Delivery Date. Due to uncertainties in the availability of materials, Shutterstile LLC cannot guarantee a specific completion or delivery date. Accordingly, we shall not be liable for any damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or completion. Any completion estimates provided on our Web site or given to you at the time of your order should be considered estimates only.

Privacy Policy. Any information we collect about you is to be used solely to process your order. We will not share this information with any third party other than our credit card processing service. To make it more convenient for you to order replacement panels in the future, we will keep the details of your order on file. When you place your order, we will give you the option of letting us include your name and address as part of these records. If you prefer that we not retain this information, we will still keep the details of your order, using your order number as a unique identifier. In no case will we retain a copy of your credit card number after your order has been filled.